We understand how important it is for you to have peace of mind and know that the money you give us for your holidays is properly protected. However you pay us, whatever kind of holiday you’re taking with us, your money is 100% protected. By which we mean that, if we were to cease trading at any point after you paid us money, you would be 100% guaranteed to get that money back in the event that your holiday couldn’t go ahead.
Our holidays are all covered by one of two principal forms of financial protection, detailed below.
Where your confirmed travel arrangements include a flight and you are resident in the UK or the flight departs from, arrives in or transits the UK, this is financially protected through our Air Travel Organiser’s Licence number 12034 managed by the Civil Aviation Authority (CAA).
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if we were to cease trading.
We, or our suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor our supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or our suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
For further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.
Trust My Travel operate an insurance scheme which we use to cover all bookings that do not qualify for ATOL protection. We pay a premium per booking and if we were to cease trading prior to your holiday, this ensures that Trust My Travel will refund all monies paid to us for your holiday.
Any payments made by the Traveller to a Trust My Travel Member, processed by Trust My Travel, for a valid booking are financially protected by TMTProtects.me. Such payments each have a unique ‘Trust ID’ issued, confirming the validity of the Trust My Travel booking.
In the event of non-delivery of service or Travel Provider insolvency, the Traveller completes and submits an online Claim Form at http://tmtprotects.me/make-a-claim.